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Home / Frequently Asked Questions
Payments & Finance
  • Do you offer finance?

    Yes, we offer finance leasing if you prefer to spread the cost of your purchase. We work with Halo Finance for this service along with many other finance providers within the UK.

    You can read more about our finance offering here.

    Finance Lease is a credit agreement most usually chosen by business customers, such as limited companies, partnerships, and sole traders.

    Essentially, Finance leasing enables the business to acquire the assets needed to maintain a business, without needing to buy the asset outright.

    What are the benefits?

    • Finance Leases offer flexibility in terms of length of agreement, rental repayment profile and end of lease options.
    • Unlike making an outright purchase, you will retain cash within your business.
    • Effective financial planning. The lease repayment profile gives you confidence in being able to budget for the lifetime of the asset.
    • Tax advantages.
    • Using the latest assets will ensure you remain competitive by keeping your costs low.
    • Fast turnaround times.
    • Potential to carry on using the asset at the end of the lease period for a nominal payment, or you can look to upgrade the equipment with another lease.

    Please be mindful that the agreement is secured against the asset and a non-payment could negatively impact the credit rating of the business and the guarantor.

    JB Commercial Interiors LTD t/a JB Commercial Furniture are not authorised and regulated by the Financial Conduct Authority. JB Commercial Interiors LTD t/a JB Commercial Furniture can only facilitate un-regulated finance.

    Un-regulated finance is finance entered into with a limited company, a partnership of 4 or more partners.

    For more information or a quote, get in touch with us today!

  • What methods of payment do you accept?

    We have an array of payment options for you to choose from.

    We work on a pro-forma basis and dispatch goods once we have received payment in full first. (See exceptions below)

    We accept:

    • Finance – as mentioned above
    • Credit or Debit card payments
    • Bank Transfer

    We accept all major cards and payment is taken via the checkout on our site. We do not accept cheques or American Express.

    If you start to buy from us on a regular basis as a contract buyer then we can consider offering you credit terms – this must be applied for and approved first.

    We are also willing to give you credit terms if you are a government organisation or education facility.

    Please contact our sales team to discuss this in more detail if this applies to you.

    We are fully PCI DSS Compliant.

Ordering From Us
  • Are there any import/customs fee's to be paid?

    We try to source as many items as possible within the UK to avoid any import costs, and thus keep our prices as low as possible for you.

    However, there are a few items which are imported. Following the UK’s leave from the EU, we may have to pass on the cost of any import taxes/duty to you.

    All orders are delivered under the Incoterm agreement “DAP” (Delivered At Place). The buyer is responsible for costs to import the cargo and unload the shipment.

    We will aim to advise you as soon as possible if there are any customs or import charges. If this happens, we will be in touch as soon as we are made aware that your order is impacted.

    If you’re unsure, please get in touch with our friendly sales team for more information.

  • Will I have to assemble my items?

    Most of our items are delivered assembled, however some items involve some self assembly. We can provide instructions and can help you over the phone or we can email you instructions in pdf format if you get stuck.

    If assembly is a concern it is best to check before placing an order as to what items arrive fully assembled and what items do not. If you prefer we can quote on our White Glove Service. For more details check out our services page.

  • My order hasn't arrived when expected, what do i do now?

    If your order hasn’t arrived when expected, please email our customer support team.

    You can contact them here: [email protected]
    Please do this as soon as possible and quote your order reference number. A member of our team will get straight on it and find out where your order is and resolve the issue. Understandably, at times, things out of our control can affect delivery times, however please be assured we aim to do our utmost to achieve the promises that we make.

    Please note the lead time stated on our website are for mainland UK only. If you are outside of this area please contact us for a bespoke lead time.

  • How can I place my order?

    You can order direct from our website. Simply add the products you require into the shopping basket and then continue through to the checkout process.

    You are also able to email us with what you require. Please email our customer support team:
    [email protected]

    Any help you require with this please don’t hesitate to contact us.

  • How can i view / track my order once i have placed it?

    If you have already or create a new user account when you place your order with us through our site then you can login into your account anytime and view your current order(s) as well as previous order history.

    You can also edit your personal account information from there if needed.

    You are also able to email us. Please email our customer support team if you need assistance:
    [email protected]

Delivery & Returns
  • How will my order be delivered?

    All orders are delivered using our fast and reliable UK based courier delivery service. Most items will arrive to you on a pallet, this way there is minimal chance for any transit damage.

    Some items may arrive on different consignments to ensure we get the lowest delivery price possible for you, so if your tables come before your chairs, don’t panic – they’re on the way. Feel free to contact us to double check though!

    The delivery is Curbside only (unless you’ve paid for our White Glove Service) so you will need help to take it into the property.  On occasion you may need to unload the items from the vehicle yourself.

    Please do not use sharp implements to unwrap the furniture so as not to cause damage to the goods.

    We can only deliver to commercial premises. As standard, our couriers will deliver anytime between 8am and 6pm, Monday to Friday (Excluding bank holidays). If you require a specific time slot, an AM or PM slot, or a Saturday slot we’d be happy to quote you for this service.

    We ask that our delivery drivers call you before delivery, however they are not contractually obligated to call you, but we do request that they do so.

  • When can i expect my order once dispatched?

    All orders are despatched on our standard 3-4 day working day courier service, unless agreed otherwise in writing. We can also despatch your order on a 24 hour service if required for a pre-agreed extra fee. This is subject to the lead time stated on each individual product page.

    Of course, if you have a date in mind which would suit you better, we are happy to hold your order so that your furniture arrives on a day which suits you.

    If your order is of an urgent nature and it is crucial that it gets to you for a certain date and time, then please give our sales team a call and we will be able to quote you a special shipping cost for your needs.  We will do our up most to ensure that you get the quality furniture you want when you need it.

  • Where do you deliver to?

    We deliver to all manner of clients, all over the world. We’re pleased to be able to deliver to all of the UK & Ireland as well as the rest of the world – we’ve even delivered items to the arctic circle!

    Please contact us if you wish to have your items delivered to anywhere else and we will be more than happy to provide a bespoke delivery quotation and lead time.

  • How much do you charge for delivery?

    Our delivery prices are worked out on the total weight of the products within your order and also the number of items you ordered. For an accurate delivery price please add the items you wish to purchase to your basket and proceed to the checkout process. A final delivery cost will then be given for your order.

    The delivery price and lead time is for mainland England, Wales & Scotland only. Please contact us if you wish to have your items delivered to anywhere else (such as Northern Ireland, Guernsey & Shetland Islands)  and we will be more than happy to provide a bespoke delivery quotation and lead time.

    Please note, that due to the size of some items, our fixed delivery fee does not apply to our Sofa Beds, Bench Seating, Banquet, Switch or Artiste ranges. If you’d like to place an order for items within these ranges, please get in touch.

  • Returns & Replacement

    We appreciate that from time to time our clients order items which upon receipt change their mind. We want to be as fair and as open as possible with our clients, and we recognise that we need to be flexible. Therefore, our returns policy is as follows:

    Goods must be returned in the original packaging. It is the customers responsibility to return the items to us and the customer does so at their cost. Once the goods are received and checked, then a refund will be issued via the original payment method.

    To return unwanted goods – within 7 working days, please first send an email to: [email protected]

    You need to state your order reference number and reason for return. Please await a response from our customer service team BEFORE sending any item back to us.

    Our returns policy is in line with standard UK Law.

    If the goods are not faulty; but you wish to return them anyway, provided it is within seven days, we will take them back subject to a restocking charge and/or collection cost. This does not apply to goods specially ordered or manufactured to the clients specifications, such as made to order items.  We can not accept returns of items which have left the UK Mainland. We must be notified of any return requests in writing.

    Notice of faulty goods must be done within 24 hours accompanied by an image / images. 

    We are happy to replace or refund goods which are delivered damaged, as long as you notify us within 24 hours of delivery along with an image / images. Please check your goods are not damaged before signing the delivery drivers paperwork as “received in good condition”.


    We are here to help.

Privacy, Security & Complaints
  • Is my personal information safe when ordering from you?

    JB Commercial Furniture is committed to being a professional and reputable on-line retailer. We take very seriously all matters regarding privacy and security for our customers.

    Our website and other systems all use the latest technology to ensure that your information is kept safe and handled correctly and for the purpose of supplying you quality commercial furniture goods, periodic special offers and updates and that only.

    We do not sell your data. For more information please view our Privacy Policy.

  • Will you pass any of my personal / contact information on to any one else?

    We do not pass on any personal or contact information to any other organisation or business that isn’t related to fulfilling your order. We promise to only use the information that you submit to us for carrying out our business, and that is supplying quality commercial furniture to you.

    For more information please view our Privacy Policy.

  • Is it safe to pay online using my Credit or Debit card on your website?

    Our website and on-line credit / debit card facility uses industry standard security technology to ensure your personal data is kept safe and secure. JB Commercial Furniture uses the world famous WorldPay to process its on-line payments, as used by 1000’s of other businesses each day throughout the UK. Keeping your payment secure is one of our main priority’s as a internet retailer.

    We are annually validated by Take Payments & Barclaycard to ensure we are fully PCI DSS compliant.

  • Complaints

    If you have any problem with our service or would like to talk to us about an area in which we can improve our service to you then we want to hear from you. The best way to this is in writing by sending us an email:
    [email protected]
    Please be as descriptive as possible and explain your complaint in detail and we will respond to you as soon as possible. Thank you.