Skip to content
Home / Frequently Asked Questions
Ordering From Us
  • Will Brexit impact my order?

    We try to source as many items as possible within the UK to avoid any import costs, and thus keep our prices as low as possible for you.

    However, some items are imported and following Brexit we may have to pass on the cost of any import taxes/duty to you.

    We will aim to advise you as soon as possible if there are any customs or import charges. If this happens, we will be in touch as soon as we are made aware that your order is impacted.

    If we receive any further advice or information regarding import tax/duty we will update this page.

  • Will I have to assemble my items?

    Most of our items are delivered assembled, however some items involve some self assembly. We can provide instructions and can help you over the phone or we can email you instructions in pdf form if you get stuck.

    If assembly is a concern it is best to check before placing an order as to what items arrive fully assembled and what items do not. If you prefer we can quote on our White Glove Service. For more details check out our services page.

  • My order hasn't arrived when expected, what do i do now?

    If your order hasn’t arrived when expected, please email our customer support team.

    You can contact them here: [email protected]
    Please do this as soon as possible and quote your order reference number. A member of our team will get straight on it and find out where your order is and resolve the issue. Understandably, at times, things out of our control can affect delivery times, however please be assured we aim to do our utmost to achieve the promises that we make.

    Please note the lead time stated on our website are for mainland UK only. If you are outside of this area please contact us for a bespoke lead time.

  • How can I place my order?

    You can order direct from our website. Simply add the products you require into the shopping basket and then continue through to the checkout process.

    You are also able to email us with what you require. Please email our customer support team:
    [email protected]

    Any help you require with this please don’t hesitate to contact us.

  • How do i pay and what methods of payment do you accept?

    We work on a pro-forma basis and dispatch goods once we have received payment in full first. (See exceptions below) The best way to pay for your goods is by Credit or Debit card. We accept all the major cards and payment is taken via this method when you checkout on our site (except American Express). We also accept Bank Transfer if you prefer.

    If you start to buy from us on a regular basis as a contract buyer then we can consider offering you credit terms but this must be applied for and approved first. We are also willing to give you credit terms if you are a government organisation or education facility.

    Please contact our sales team to discuss this area more if this applies to you.

  • How can i view / track my order once i have placed it?

    If you have already or create a new user account when you place your order with us through our site then you can login into your account anytime and view your current order(s) as well as previous order history.

    You can also edit your personal account information from there if needed.

    You are also able to email us. Please email our customer support team if you need assistance:
    [email protected]

Delivery & Returns
  • How will my order be delivered?

    All orders are delivered using our fast and reliable UK based courier delivery service. Most items will arrive to you on a pallet, this way there is minimal chance for any transit damage.

    Some items may arrive on different consignments to ensure we get the lowest delivery price possible for you, so if your tables come before your chairs, don’t panic – they’re on the way. Feel free to contact us to double check though!

    The delivery is Curbside only (unless you’ve paid for our White Glove Service) so you will need help to take it into the property. The driver is asked to call you with an ETA to narrow that down the delivery slot the day.

    Please do not use sharp implements to unwrap the furniture so as not to cause damage to the goods.

    Please note, delivery drivers and companies are not contractually obligated to call you, however we do request that they call you prior to delivery.

  • When can i expect my order once dispatched?

    All orders are despatched on our standard 3-4 day working day courier service, unless agreed otherwise in writing. We can also despatch your order on a 24 hour service if required for a pre-agreed extra fee. This is subject to the lead time stated on each individual product page.

    Of course, if you have a date in mind which would suit you better, we are happy to hold your order so that your furniture arrives on a day which suits you.

    If your order is of an urgent nature and it is crucial that it gets to you for a certain date and time, then please give our sales team a call and we will be able to quote you a special shipping cost for your needs.  We will do our up most to ensure that you get the quality furniture you want when you need it.

  • How much do you charge for delivery?

    Our delivery prices are worked out on the total weight of the products within your order and also the number of items you ordered. For an accurate delivery price please add the items you wish to purchase to your basket and proceed to the checkout process. A final delivery cost will then be given for your order.

    The delivery price and lead time is for mainland England only. Please contact us if you wish to have your items delivered to anywhere outside mainland England and we will be more than happy to provide a bespoke delivery quotation and lead time.

  • Returns & Replacement

    We appreciate that from time to time our clients order items which upon receipt change their mind. We want to be as fair and as open as possible with our clients, and we recognise that we need to be flexible. Therefore, our returns policy is as follows:

    Our returns policy is in line with standard UK Law.

    If the goods are not faulty; but you wish to return them anyway, provided it is within seven days, we will take them back subject to a restocking charge and/or collection cost. This does not apply to goods specially ordered or manufactured to the clients specifications. Made to order items can not be returned. We must be notified of any return requests in writing.

    Goods must be returned in the original packaging. It is the customers responsibility to return the items to us and the customer does so at their cost. Once the goods are received and checked, then a refund will be issued via the original payment method.

    To return unwanted goods – within 7 working days, please first send an email to: [email protected]

    You need to state your order reference number and reason for return. Please await a response from our customer service team BEFORE sending any item back to us.

    Notice of faulty goods must be done within 24 hours accompanied by an image / images. 

Privacy, Security & Complaints
  • Is my personal information safe when ordering from you?

    JB Commercial Furniture is committed to being a professional and reputable on-line retailer. We take very seriously all matters regarding privacy and security for our customers.

    Our website and other systems all use the latest technology to ensure that your information is kept safe and handled correctly and for the purpose of supplying you quality commercial furniture goods, periodic special offers and updates and that only.

    We do not sell your data. For more information please view our Privacy Policy.

  • Will you pass any of my personal / contact information on to any one else?

    We do not pass on any personal or contact information to any other organisation or business that isn’t related to fulfilling your order. We promise to only use the information that you submit to us for carrying out our business, and that is supplying quality commercial furniture to you.

    For more information please view our Privacy Policy.

  • Is it safe to pay online using my Credit or Debit card on your website?

    Our website and on-line credit / debit card facility uses industry standard security technology to ensure your personal data is kept safe and secure. JB Commercial Furniture uses the world famous WorldPay to process its on-line payments, as used by 1000’s of other businesses each day throughout the UK. Keeping your payment secure is one of our main priority’s as a internet retailer.

    We are annually validated by Take Payments & Barclaycard to ensure we are fully PCI DSS compliant.

  • Complaints

    If you have any problem with our service or would like to talk to us about an area in which we can improve our service to you then we want to hear from you. The best way to this is in writing by sending us an email:
    [email protected]
    Please be as descriptive as possible and explain your complaint in detail and we will respond to you as soon as possible. Thank you.