At JB Commercial Interiors Ltd, we are committed to data security and the processing of personal data in a transparent manner. This privacy notice sets out how we will treat the personal data which you provide to us in compliance with relevant data protection law, including the General Data Protection Regulations (GDPR).
This policy contains important information about who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data, how to contact us in the event that you would like to request further information or to report a concern about the way in which we process your information.
Who We Are
Our company name is: JB Commercial Interiors Ltd
Our company number is: 05590193
Our registered office and trading address is: Lower Farm, High Street, Irchester, NN29 7AB
What personal data do we collect?
We aim to only collect and process the minimal amount of personal data that is required for the purposes of conducting our business with you in relation to the products / services we supply to you.
We may collect and process the following personal data:
- Telephone Number
- E-mail Address
- Business name
- Job title
- Payment information
- IP address
To minimise discrepancies and improve our customer service we also record incoming and outgoing telephone calls. Any personal information given by you in the telephone call could be recorded.
When might we collect data
- When you contact us to request information about our products or services.
- When you place an order with us for our products or services via telephone, email, or directly through our website.
- When you communicate with us in general by telephone, email, or in writing.
- When we conduct a site survey as part of a service that we offer to you.
- When we record telephone calls made to our company and from our company to you.
How do we use your personal data?
We only use personal data for legitimate reasons where we have a legal basis for doing so, including the following reasons:
- To provide the products and / or services to you that you request from us when you place an order with us.
- To communicate with you in relation to the contracted products and services, for example, new products or services, product modifications, changes in design, etc.
- To provide administrative support such as establishing an account and responding to issues or complaints that you may raise with us.
- We may also process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.
Who do we share your personal data with?
We do not pass your data to any third parties expect for the necessary purposes of carrying out the fulfilment and delivery of goods / services to you as contracted. These could include (but not limited to) the following scenarios:
- Share name, address & contact information with certain suppliers in order to process and fulfil an order you place with us.
- Share name, address & contact information to courier or delivery network operators in order to deliver products to you.
- Share personal data to payment processors in order to process a payment for an order you place with us.
- Securely store personal data with our selected data service providers who host our company website and internal systems.
These third parties will only have access to your personal information for the purposes of performing tasks in relation to the order(s) that you place with us on our and your behalf.
All reasonable steps are taken by us to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it, staff have all been fully briefed on the importance of the requirements of the GDPR.
We may transfer your personal information to other organisations, where we are asked to do so by a public or regulatory authority such as government or law enforcement authorities, but only if we are required to by law.
We do not sell your personal data.
How long do we keep your personal data?
We will retain a record of your personal information for only the purposes of carrying out our contracted services to you as required by law.
Where there is a contract between us, we will retain your personal data for the duration of the contract, and for a period of six years following its termination or expiry, to ensure we are able to comply with any contractual, legal, audit or tax authorities.
We will always retain your personal information in accordance with law and current legislation and do not retain your information for longer than is necessary.
How is Personal Data stored and protected?
We take reasonable steps to protect your personal data from being breached or lost. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so and within the timeframes laid out by the GDPR.
We store personal data securely within our business premises. We also store personal data securely with a number of third-party data hosting service providers. These providers host our company website, internal order processing systems and provide cloud file storage. We ensure that these service providers adhere to the same strict data protection laws and use the recommended security measures to protect against loss or breach of data.
Your GDPR rights
Under the GDPR, you have a variety of rights with respect to our use of your personal data:
You have the right of access to your data
You have the right to request a copy of the personal data that we hold about you by contacting us at the email address or postal address below. Please include with your request as much information as possible that will enable us to verify your identity. We will respond with 30 days of your request. Please note, we may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information or if your request is manifestly unfounded or excessive.
Your have the right to have data rectified
We will always aim to maintain your personal data to ensure it is accurate, complete and up to date. If you believe there are mistakes, errors or omissions, please contact us using the details below to let us know if any of your personal data is not accurate or requires amendment.
You have the right to have your data deleted
You have the right to request the deletion of your personal data where, for example, the personal data is no longer necessary for the purposes for which they were collected; where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is deleted, please contact us using the contact details provided below.
You have the right to object to us processing your data
In some circumstances, you have the right to object to us processing your personal data where, for example, your personal data is being processed on the basis of illegitimate interests and there is no overriding legitimate interest for us to continue to do so, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details below.
How to Contact Us
If you have any questions about this Privacy Notice, the way in which we processes personal data, or about any of your rights, please send an email to: office@jb-furniture or write to:
JB Commercial Interiors Ltd, Lower Farm, High Street, Irchester, NN29 7AB
If you believe that your data protection rights may have been breached, and we have not satisfactorily resolved your concern, you can lodge a complaint to the relevant authority. You will find more information here: https://ico.org.uk/concerns.
Changes to our Privacy Notice
If we make any changes to our Privacy Notice in the future, we will update this page. This Privacy Notice was last updated in October 2020.