Furniture Basket

No Products in your Basket

01933 411876

    Returns & Replacement Policy

    We appreciate that from time to time our clients order items which upon receipt change their mind. We want to be as fair and as open as possible with our clients, and we recognise that we need to be flexible. Therefore, our returns policy is as follows: 

    Our returns policy is in line with standard UK Law. 

    If the goods are not faulty; but you wish to return them anyway, provided it is within seven days, we will take them back subject to a re-stocking charge and collection cost. This does not apply to goods specially ordered or manufactured to the clients specifications. We must be notified of this request in writing. 

    Goods must be returned in the original packaging and the goods must be unused and/or assembled. It is the customers responsibility to return the items to us and the customer does so at their cost. Once the goods are received and checked, then a refund will be issued via the original payment method. 

    To return unwanted goods - within 7 working days, please first send an email to: sales@jb-furniture.co.uk

    You need to state your order reference number and reason for return. Please await a response from our customer service team BEFORE sending any item back to us. 

    Notice of faulty goods must be done within 24 hours accompanied by an image / images.