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Customer Service / FAQ
- Shipping & Delivery
- Returns & Replacement Policy
- Ordering from us
- Privacy & Security
- Complaint Procedure
- Shipping & Delivery
How much do you charge for delivery?
Our delivery prices are worked out on the total weight of the products within your order and also the number of items you ordered. For an accurate delivery price please add the items you wish to purchase to your basket and proceed to the checkout process. A final delivery cost will then be given for your order.
How will my order be shipped?
All orders are shipped using our fast and reliable UK based courier delivery service. Once orders are dispatched they are given a unique tracking number allowing your order to be tracked all the way until it reaches your door.
When can i expect my order once dispatched?
All orders are despatched on our standard 3-5 working day courier service unless agreed with you in writing otherwise. - Subject to the goods being in stock.
If your order is of an urgent nature and it is crucial that it gets to you for a certain date and time, then please give our sales team a call and we will be able to quote you a special shipping cost for your needs. We will do our up most to ensure that you get the quality furniture you want when you need it.
How will my goods be delivered?
As we sell to commercial customers all of our deliveries are kerb side only. This means that you will need to arrange to have your goods taken from our couriers transportation into your premises. Delivery drivers cannot take goods into your premises. Please be aware of this.
My order hasn't arrived when expected, what do i do now?
If your order hasn't arrived when expected, please email our customer support team:
Please do this as soon as possible and quote your order reference number. A member of our team will get straight on it and find out where your order is and resolve the issue. Understandably, at times, things out of our control can affect delivery times, however please be assured we aim to do our up most to achieve the promises that we make.
- Returns & Replacement Policy
We appreciate that from time to time our clients order items which upon receipt change their mind. We want to be as fair and as open as possible with our clients, and we recognise that we need to be flexible. Therefore, our returns policy is as follows:
Our returns policy is in line with standard UK Law.
If the goods are not faulty; but you wish to return them anyway, provided it is within seven days, we will take them back subject to a re-stocking charge and collection cost. This does not apply to goods specially ordered or manufactured to the clients specifications. We must be notified of this request in writing.
Goods must be returned in the original packaging. It is the customers responsibility to return the items to us and the customer does so at their cost. Once the goods are received and checked, then a refund will be issued via the original payment method.
To return unwanted goods - within 7 working days to us please first send an email to: firstname.lastname@example.org
You need to state your order reference number and reason for return. Please await a response from our customer service team BEFORE sending any item back to us.
Notice of faulty goods must be done within 24 hours accompanied by an image / images.
- Ordering From Us
- How can i place my order?
You can order direct from our website. Simply add the products you require into the shopping basket and then continue through to the checkout process. Any help you require with this please don't hesitate to contact us.
How do i pay and what methods of payment do you accept?
We work on a PROFORMA basis and dispatch goods once we have received payment in full first. (See exceptions below) The best way to pay for your goods is by Credit or Debit card. We accept all the major cards and payment is taken via this method when you checkout on our site. We also accept Cheque and BACS payment if needed.
If you start to buy from us on a regular basis as a contract buyer then we can consider offering you strict credit terms but this must be applied for and approved first. We are also wiling to give you credit terms if you are a government organisation or education facility.
Please contact our sales team to discuss this area more if this applies to you.
How can i view / track my order once i have placed it?
If you have already or create a new user account when you place your order with us through our site then you can login into your account anytime and view your current order(s) as well as previous order history. You can also edit your personal account information from there if needed.
- Privacy and Security
- Is my personal information safe when ordering from you?
JB Commercial Furniture is committed to being a professional and reputable on-line retailer. We take very seriously all matters regarding privacy and security for our customers. Our website and other systems all use the latest technology to ensure that your information is kept safe and handled correctly and for the purpose of supplying you quality commercial furniture goods and that only.
Will you pass any of my personal / contact information on to any one else?
We do not pass on any personal or contact information to any other organisation or business that isn't related to fulfilling your order. We promise to only use the information that you submit to us for carrying out our business, and that is supplying quality commercial furniture to you.
Is it safe to pay on-line using my Credit or Debit card on your website?
Our website and on-line credit / debit card facility uses industry standard security technology to ensure your personal data is kept safe and secure. JB Commercial Furniture uses the world famous PayPoint to process its on-line payments, as used by 1000's of other businesses each day throughout the UK. Keeping your payment secure is one of our main priority's as a internet retailer.
- Complaints Procedure
- There's something i'm not quite happy about, how can i raise this and place a complaint?
If you have any problem with our service or would like to talk to us about an area in which we can improve our service to you then we want to hear from you. The best way to this is in writing by sending us an email:
Please be as descriptive as possible and explain your complaint in detail and we will respond to you as soon as possible. Thank you.