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Customer Service / FAQ
- Shipping & Delivery
- Returns & Replacement Policy
- Ordering from us
- Privacy & Security
- Complaint Procedure
- Shipping & Delivery
How much do you charge for delivery?
Our delivery prices are worked out on the total weight of the products within your order and also the number of items you ordered. For an accurate delivery price please add the items you wish to purchase to your basket and proceed to the checkout process. A final delivery cost will then be given for your order.
How will my order be shipped?
All orders are shipped using our fast and reliable UK based courier delivery service. Once orders are dispatched they are given a unique tracking number allowing your order to be tracked all the way until it reaches your door.
When can i expect my order once dispatched?
All orders are dispatched on our standard 1-2 working day courier service. If your order is of an urgent nature and it is crucial that it gets to you for a certain date and time, then please give our sales team a call and we will be able to quote you a special shipping cost for your needs. Providing that the goods you are ordering are in stock and available for immediate dispatch, then we will do our up most to ensure that you get the quality furniture you want for when you need it.
How will my goods be delivered?
As we sell to commercial customers all of our deliveries are kerb side only. This means that you will need to arrange to have your goods taken from our couriers transportation into your premises. Delivery drivers cannot take goods into your premises. Please be aware of this.
My order hasn't arrived when expected, what do i do now?
If your order hasn't arrived when expected, please call our customer support team on
01933 650250 or send an email to our customer service team:
service@jb-commercial-furniture.co.uk
Please do this as soon as possible and quote your order reference number. A member of our team will get straight on it and find out where your order is and resolve the issue. Understandably, at times, things out of our control can affect delivery times, however please be assured we aim to do our up most to achieve the promises that we make.
- Returns & Replacement Policy
- What is your returns policy?
Our returns policy is in line with the Consumer Protection (Distance Selling) Regulations 2000 as set by the Office of Fair Trading and is as follows:
- Returning unwanted item(s)
If you wish to return any item that you have ordered from us, for whatever reason, you can do so within 7 working days from receiving the goods as long as they remain in as new condition and are unused. Goods must be returned in suitable packaging (original if possible). It is also the customers responsibility to return the items to us and the customer does so at their cost. Once the goods are received and checked, then a refund will be issued via the original payment method.
To return unwanted goods within 7 working days to us please first send an email to:
returns@jb-commercial-furniture.co.uk
Stating your order reference number and reason for return.
PLEASE await a response from our customer service team BEFORE sending any item back to us.
- Returning faulty / damaged items
If you have received an item from us that is faulty or damaged in any way then please contact our customer service team immediately by either calling us on 01933 650250 or sending an email to service@jb-commercial-furniture.co.uk
Faulty items must be reported immediately. Once we receive your complaint, we will then arrange collection of the goods at our cost. You can either choose to have a refund for the faulty / damaged item(s) or a direct replacement. - Ordering From Us
- How can i place my order?
You can order direct from our website. Simply add the products you require into the shopping basket and then continue through to the checkout process. Any help you require with this please don't hesitate to contact us.
How do i pay and what methods of payment do you accept?
We work on a PROFORMA basis and dispatch goods once we have received payment in full first. (See exceptions below) The best way to pay for your goods is by Credit or Debit card. We accept all the major cards and payment is taken via this method when you checkout on our site. We also accept Cheque and BACS payment if needed.
If you start to buy from us on a regular basis as a contract buyer then we can consider offering you strict credit terms but this must be applied for and approved first. We are also wiling to give you credit terms if you are a government organisation or education facility.
Please contact our sales team to discuss this area more if this applies to you.
How can i view / track my order once i have placed it?
If you have already or create a new user account when you place your order with us through our site then you can login into your account anytime and view your current order(s) as well as previous order history. You can also edit your personal account information from there if needed.
- Privacy and Security
- Is my personal information safe when ordering from you?
JB Commercial Furniture is committed to being a professional and reputable on-line retailer. We take very seriously all matters regarding privacy and security for our customers. Our website and other systems all use the latest technology to ensure that your information is kept safe and handled correctly and for the purpose of supplying you quality commercial furniture goods and that only.
Will you pass any of my personal / contact information on to any one else?
We do not pass on any personal or contact information to any other organisation or business that isn't related to fulfilling your order. We promise to only use the information that you submit to us for carrying out our business, and that is supplying quality commercial furniture to you.
Is it safe to pay on-line using my Credit or Debit card on your website?
Our website and on-line credit / debit card facility uses industry standard security technology to ensure your personal data is kept safe and secure. JB Commercial Furniture uses the world famous PayPoint to process its on-line payments, as used by 1000's of other businesses each day throughout the UK. Keeping your payment secure is one of our main priority's as a internet retailer.
- Complaints Procedure
- There's something i'm not quite happy about, how can i raise this and place a complaint?
If you have any problem with our service or would like to talk to us about an area in which we can improve our service to you then we want to hear from you. The best way to this is in writing by sending us an email:
service@jb-commercial-furniture.co.uk
Please be as descriptive as possible and explain your complaint in detail and we will respond to you as soon as possible. Thank you.
